Email us for help: hello@thebathroomstore.co.za or call 011 802 0027
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Shipping & Returns

We usually use courrier services to ship your order, but may use our own delivery trucks for local deliveries.

Once a shipment has left our premises, it usually takes around 2 - 4 business days to arrive, but can be quicker.

We will provide a tracking number for your shipment, so you can track the progress of your delivery.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

We try stock most of the products on our website. In trying to offer a comprehensive range of items we also display non-stocked items.  If a non-stocked item is ordered, we'll need to order it from the supplier which will add 2-4 days to the delivery.  If time is a constraint, please get in touch via email or phone to ensure we have stock before purchasing.

 

Shipping Rates

We charge a base shipping fee calculated on the order total, and delivery destination.  An example is below.

R1 - R 500 = Base Shipping Fee R 135.00

R 501 - R 5,000 =  Base Shipping Fee R 300.00

R 5,000 - 15,000 =  Base Shipping Fee R 475.00

R 15,000 - R 25,000 = Base Shipping Fee R 675.00

R 25,000 + = Base Shipping Fee R 0.00

On top of the above shipping fee, we may charge a shipping surcharge for bulky items such as Baths, Toilets, & Large Sinks.  The additional shipping charge is added at checkout.

If the incorrect shipping method or location is entered, we have the right to request the additional funds, or to cancel the order.

*Outlying Areas (Port Elizabeth, Garden Route, Hoedspruit, East London, etc)

Please contact us before purchasing a bath or pillar basin as shipping to these areas is quoted on a case by case basis.

Damages
All items are inspected for completeness and quality before shipment.
All damaged items need to be reported to us via email within 24 hours of receipt.


Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment, at the buyer’s expense.

If the courier is unable to make contact to arrange for delivery, the goods will be returned to us.  We'll issue a refund less the actual cost of shipping or the amount charged for shipping, whichever is greater.  We also reserve the right to charge a 10% handling fee if we'll incur costs outside of a normal return. (ie. re-stocking fees charged by our supplier)

If you're address is outside the delivery area of our courier service, we'll ask for an alternative delivery address.  If an alternate address can't be provided, or is still outside the delivery area, we won't be able to ship your order, and will have to refund you.


Order processing
Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy


Should you for any reason wish to cancel your purchase you will be liable for the costs to return the package to our warehouse. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 30 calendar days. Refunds will only be processed once the goods have been checked and deemed to be in good condition.
Damaged goods must be reported by email within 24 hours after delivery has taken place. Unless otherwise stated goods are deemed to have been received in good working order.
Shipping charges are non-refundable

We do not accept any returns or offer any refunds or returns on the following products

• Toilet seats
• Used items, as determined by us
• Any damaged item, not declared damaged within 24 hours of receipt

Refunds will be issued after we have received and inspected the returned item(s). Refunds will be made in accordance with the original payment method. Please allow 5-7 business days for refunds to reflect after we’ve received your item(s)
Please note: Return shipping can be costly on large items like baths. Please ensure your items’ style and size will be suitable for your installation before ordering.

International customers need to make their own arrangements for returns and should make use of a courier that offers:
1. Shipment tracking
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.