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Frequently Asked Questions


Does The Bathroom store have any sales events?

We try to keep or prices competitive throughout the year but we do run our annual Black Friday/Cyber Monday sale. We also have a weekly deal featured on our homepage. Keep checking in for other specials we’ll have from time to time. Please note we do not offer price adjustments to purchases made prior to sales events.

What methods of payment do you accept?

We accept all major credit cards including: Visa, Mastercard.

We accept payments via direct debit or EFT

Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by The Bathroom Store.

Do you charge VAT?

Vat of 15% will apply to all orders. All prices shown include VAT.

What's the status of my order?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.  Alternatively, you can call us and we’ll be happy to provide you with your order’s status.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

If you would like to remove items from your order, contact us within 60 minutes of placing your order. Item removal is not guaranteed and can only be done during our business hours Monday – Friday, 9:00am – 16:30pm.

How do I cancel my order?

Contact us within 60 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday-Friday, 9:00am – 16:30pm.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

Where does The Bathroom Store ship?

We ship throughout South Africa, to all major centres.  We typically use The Courrier Guy, but this may change depending on destination, and shipment volume. We also ship internationally, on a case-by-case basis. (Please contact us should you wish to inquire about international shipping)

How much does shipping cost?

Shipping costs are based on weight and destination. We have secured the services of various shipping companies to keep costs down to a minimum. The shipping cost will be displayed in your shopping cart at checkout.  There are shipping surcharges for bulky items, such as baths, cabinets, and pillar basins.


When will I get my order?

It generally takes 3 -7 business days for you to receive your order. Orders are packed & shipped within 1-2 business days of payment (provided items are in stock).  If items are out of stock, we'll contact you to let you know.  We'll provide an estimated shipping date, and you can than decide if you'd like to wait, or would prefer a refund for the items out of stock.

Can I expedite my order?

We will try our best to expedite your order.  Please put a note for us when completing your online order.  The best solution is to contact us before placing your order to confirm availability.

What if I’m not there to receive my order?

Please make every effort to have someone available to sign for the products.  Re-deliveries will be done only once after the first failed delivery attempt.

What if I need to change my delivery address?

Contact us within 60 minutes (or before 10:00 am the following morning if your order is placed after working hours) of placing your order, and we will be able to assist in changing your shipping address.

How can I exchange my order?

Exchanges are not offered. We recommend returning your item(s) and placing a new order once your refund is processed to avoid multiple charges on your card.

Who should I contact for a warranty claim?

Where applicable the manufacturer’s warranty will be passed on to the customer.  We will try and assist you wherever we can in getting the manufacturer to honour your warranty claim.  Items with warranties will be expressly written on the product’s page.  All other items don’t have a warranty.

I’m an Interior Designer, can I get a rebate by bringing my clients to your website?

At the moment we don’t offer any rebates to our trade clientele. We would rather offer the lowest possible prices than mark them up to provide rebates.  We know this is industry standard, but we’re far from standard…

Do your provide installation?

We do not provide any installation of our products. Please enquire with a qualified tradesman to install your products.

Can I come visit your Showroom?

Our goal is to provide you with quality products at the best price.  To achieve this goal, we don’t make use of expensive showrooms.  We have an industrial warehouse facility in Johannesburg, and the last time we allowed a customer access, we found our fork lift jerry rigged for a mini bungee jump attempt into a freestanding bathtub.  Our insurance brokers have since declared this an employee only zone.